PRIVACY POLICY

Last Updated: 3 July 2026

Welcome to phoenixviewestate.co.za (the “Website”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and share your personal data in full compliance with the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”) of South Africa.

1. Information We Collect

When you use our contact and inquiry forms to find an apartment or property, we collect the following personal information:

• Full Name

• Email Address

• Phone / WhatsApp Number

• Rental and Moving Preferences (e.g., budget, unit size, move-in date, pet ownership, and self-reported credit or income status)

2. How We Use Your Information

We use the information you provide to:

• Match your property requirements with available units in the estate.

• Share your details with independent landlords, property owners, or registered property practitioners who have matching listings.

• Improve the functionality and user experience of our Website.

3. Sharing of Your Information (POPIA Consent)

By submitting an inquiry form on this Website, you give your explicit and voluntary consent for phoenixviewestate.co.za to share your contact details and property preferences with relevant, independent third-party property owners, landlords, or registered estate agents.

We do not sell, rent, or lease your personal data to generic third-party marketing companies. Your data is strictly shared with individuals or entities directly capable of fulfilling your specific property inquiry.

4. Data Security and Retention

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse. We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected (assisting you with your property search) or as required by law.

5. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you.

• Request the correction or deletion of your personal information.

• Object to the processing of your personal data.

• Withdraw your consent at any time by contacting us through the Website’s general contact channels.

TERMS AND CONDITIONS

Last Updated: 3 July 2026

By accessing and using phoenixviewestate.co.za (the “Website”), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must immediately cease using the Website.

1. Nature of the Website

This Website operates strictly as an independent informational directory and lead-generation platform. It is designed to connect individuals seeking to rent or buy property within Phoenix View Estate with independent owners, landlords, or property practitioners who have units available.

2. Absolute Limitation of Liability & Disclaimers

• No Association with Management: This Website is privately owned and operated. It is not owned, operated, endorsed by, or affiliated with the Phoenix View Estate Body Corporate, the Estate Management, or its Homeowners Association.

• No Transactional Involvement: We are not property practitioners, estate agents, or landlords. We do not participate in the leasing, letting, selling, or negotiating of property contracts.

• No Warranty of Accuracy: While we try to maintain a clean platform, we do not verify, warrant, or guarantee the accuracy, availability, legitimacy, or safety of any property listings, pricing, or representations made by the third-party agents or landlords who receive your leads.

• Limitation of Indemnity: Under no circumstances shall phoenixviewestate.co.za, its owners, or developers be held liable for any financial loss, fraud, property damage, rental disputes, deposit losses, or legal disagreements arising between you and any third-party agent, landlord, or property owner encountered through this platform.

3. User Due Diligence & Mandatory Safety Warning

You bear sole responsibility for conducting your own due diligence before signing any contracts or transferring any money. You are strictly advised to:

• Verify Property Practitioners: Confirm that any individual claiming to be an agent is fully registered and holds a valid Fidelity Fund Certificate (FFC) with the Property Practitioners Regulatory Authority (PPRA) of South Africa.

• Verify Ownership: Insist on seeing verified proof of property ownership or a lawful letting mandate from the actual owner before signing a lease or transferring funds.

• Prevent Fraud: Never pay a deposit, holding fee, or securing fee without physically viewing the unit inside the estate and verifying the identity of the person you are transacting with.

4. Acceptable Use

You agree to use this Website only for lawful purposes related to finding authentic residential accommodation. You may not submit false, fraudulent, or misleading information, nor may you use the contact forms to spam, harvest data, or advertise unrelated commercial services.

5. Governing Law

These Terms and Conditions and your use of the Website are governed exclusively by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of the use of this Website will fall under the exclusive jurisdiction of the South African courts.